Analyzing the Total Cost of a Global Service Desk - Business Intelligence Guide
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrate the process and results of evaluating your total cost of ownership and determining the optimal service desk strategy, CompuCom shares a real world experience.


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